Customer Success Manager, RepairPal

Role overview

The RepairPal Customer Success team is looking for a Customer Success Manager to deliver a 5-star experience to RepairPal Certified shop customers and support the RepairPal business function within Yelp. This is a full-time remote role based in the United States.

Responsibilities

• Build and maintain customer relationships through monthly contact and regular check-ins
• Provide training to shops on how to use the RepairPal platform
• Drive customer retention and new business growth by staying current on program offerings
• Support and coach shops to handle their own calls and customers, helping them become proactive and successful users and ambassadors of RepairPal
• Handle escalations and work to prevent cancellations
• Consult and educate shops by responding to a high volume of inbound calls and emails
• Stay organized and efficient in a fast-paced environment

Requirements

• GED/HS Diploma + 2+ years of customer-facing experience, or a Bachelor’s Degree
• Technically proficient with computers and information systems
• Ability to handle tough conversations with business owners professionally and solution-oriented
• Strong verbal and written communication skills
• Strong problem-solving and troubleshooting skills
• Excellent time management and organizational skills; ability to manage many tasks simultaneously

Nice to have

• Experience in the automotive industry (shop, dealership, or automotive technology company)
• Experience using Salesforce CRM

Compensation & benefits

• $62,000 - $72,000 annually (benefits may also be offered)
• Medical/vision/dental, 15 days PTO, paid holidays, parental leave, wellness subsidy, work-from-home reimbursement, flexible spending account, 401(k), and employee stock purchase plan.