About the role

Customer Success Manager (CSM)

Own a defined book of business and help customers realize value from People Data Labs’ people and company data products.

Responsibilities

Onboard, engage, and renew customers to drive customer success and outcomes
Build trusted advisor relationships through consultative support
Collaborate with Solutions Engineers and Data Consultants to deliver a strong customer experience
Track key customer/product consumption metrics and identify opportunities to optimize and/or expand accounts

Requirements

Early-career CSM profile with 1–2 years of experience (1–2+ years preferred)
Ability to balance extreme ownership with a one-team, one-dream mindset
Experience supporting a technical product, especially one with a significant API component
Proven ability to negotiate and close renewals
Strong storytelling/communication skills
Ability to immerse in the customer’s world and drive value using a consultative approach
Interest in how people use data to innovate and a startup mindset

Nice to Have

Varied background and broad skill set
Prior experience with API products and technical collaboration

Remote Work

Remote-first role (full remote)
Includes unlimited PTO, monthly employee stipends, and comprehensive insurance coverage

About People Data Labs

People Data Labs (PDL) is a company that provides people and company data products for customers. It helps organizations use data to drive value from their data-driven offerings, operating in the people data / data intelligence space. The role focuses on customer outcomes and adoption of PDL’s data products.

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