About the role

Role Overview

Customer Success Manager (North America - US) — Full Remote As a Customer Success Manager at Implicity, you will ensure customer satisfaction, engagement, and retention for North American clients using Implicity’s remote cardiac monitoring platform.

Key Responsibilities

Own the client onboarding process for new customers, ensuring successful setup and effective training on the remote monitoring platform.
Build and maintain strong customer relationships, providing ongoing support and guidance to help customers grow their remote patient monitoring programs.
Monitor customer success metrics, including Net Promoter Score (NPS) and adoption trends, to maintain high satisfaction and reduce churn.
Provide technical support and collaborate with Sales and Product teams.
Lead customer-specific projects to drive successful outcomes.

Requirements

Experience in customer success with a strong focus on onboarding, adoption, and retention.
Ability to monitor and act on customer success KPIs (e.g., NPS, adoption).
Strong skills in relationship management and cross-functional collaboration with technical teams.

Nice-to-haves

Background in healthcare / MedTech and/or remote patient monitoring.
Comfort supporting customers with technical platform enablement.

About Implicity

Implicity is a digital MedTech company focused on improving cardiac care using Big Data and Artificial Intelligence. It provides a remote patient monitoring platform and partners with healthcare customers to help improve outcomes. The company emphasizes customer engagement, adoption, and retention to ensure successful deployments.

Customer Success Manager North America - US

Tags