Customer Success Manager - New York

Role Overview

Alfa AI is hiring its first US Customer Success Manager to own and grow the company’s US customer base. The role is remote, reporting into a UK-based Director of Operations and Customer Success.

Responsibilities

• Own and grow the US customer base, serving as the primary customer success point of contact.
• Drive customer adoption and help customers achieve value with the product.
• Grow and retain accounts by strengthening relationships and supporting ongoing outcomes.
• Build and mature Customer Success processes (including leveling up the function).
• Support and eventually lead two junior team members.
• Bring a modern, AI-enabled approach to Customer Success.

Requirements

• Strong background in B2B SaaS/software Customer Success.
• Proven experience speaking directly with customers, driving adoption, and growing accounts.
• Demonstrated ability to build Customer Success processes.
• Experience in construction or industrial/manufacturing (or similar vertical).
• Ability to work in the US with full work authorization.

Nice-to-Haves

• Familiarity with AI-enabled Customer Success practices and modern CS tooling/processes.

Location / Work Setup

• Remote for someone based on the East Coast or Central US (e.g., FL, GA, Austin, Charlotte, Raleigh, Atlanta, Nashville, Dallas).