Customer Success Manager
New Concept Labs
full-remotemidpermanentcustomer-successoperations Kansas City, KS Today via LinkedIn
50,000 - 85,000 USD/annual
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Customer SuccessCustomer ServiceCustomer SatisfactionCustomer RetentionRelationship BuildingPerformance MetricsDigital MarketingAutomotive IndustryClient CommunicationStakeholder Management
About the role
Role Overview
Customer Success Manager (Full-time, remote) at New Concept Labs. You’ll own customer satisfaction, foster strong relationships, and drive retention and growth for clients.
Responsibilities
- Analyze customer and marketing performance metrics to improve outcomes
- Manage client communications and maintain strong day-to-day relationships
- Proactively identify opportunities to enhance client results
- Collaborate with cross-functional teams to support customers
- Manage multiple client accounts and prioritize effectively in a remote environment
Requirements
- Strong Customer Satisfaction / Customer Service skills
- Demonstrated ability in Relationship Building and Customer Retention
- Analytical mindset to assess data and recommend solutions
- Excellent communication and interpersonal skills
- Ability to handle multiple accounts and work effectively remotely
Nice-to-Haves
- Experience in the automotive or digital marketing industry
- Bachelor’s degree in Business, Marketing, or related field
Compensation
- Salary range: $50k–$85k/year (based on experience)
About New Concept Labs
New Concept Labs is a performance-based growth partner focused on helping automotive shops increase inbound call volume and generate qualified leads. It uses paid acquisition, organic demand generation, and conversion-focused optimization across channels like Google and Meta, SEO, landing pages, and performance tracking to improve marketing efficiency.
Scraped 7/31/2026