About the role

Role Overview

Join NavVis as a Customer Success Manager to drive adoption of NavVis hardware and software among SMB customers. You’ll guide customers through onboarding and throughout the adoption lifecycle, acting as a trusted advisor to key accounts.

Key Missions

Trusted advisor & relationship building: Build and maintain strong relationships with key accounts and communicate customers’ business needs to internal stakeholders.
Onboarding & early adoption: Oversee onboarding to ensure smooth early adoption and measurable customer success.
Growth & adoption opportunities: Proactively identify opportunities to increase adoption, usage, and growth within assigned accounts.
Customer issue resolution: Resolve customer issues and support customers through their adoption journey.
Account health tracking: Track key account health metrics and run regular customer activities.

Requirements

3+ years experience in B2B Customer Success or account management.
Background in geosystems, engineering, or computer science.
Strong organizational, interpersonal, and communication skills.
Proven ability to build trusted relationships and deliver measurable business value for B2B clients.

Nice-to-Haves

Bachelor’s or Master’s degree in Geosystems, Engineering, or Computer Science.
Familiarity with geospatial or AEC industries (experience at leading industry companies is a plus).
Willingness to travel to deepen relationships and address customers’ technical needs.

About NavVis

NavVis provides hardware and software solutions used to capture, visualize, and leverage real-world environments, supporting industries such as geospatial and AEC. The company focuses on helping customers adopt its technology and achieve measurable outcomes through end-to-end adoption and support.