Customer Success Manager
IMP Software
full-remotemidpermanentother Full remote - Exeter, GB 14 days ago via WTTJ
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Customer SuccessOnboardingTrainingCustomer AdvocacyCustomer EngagementAccount ManagementEducation TechnologySaaSSuccess Planning
About the role
Role overview
As a Customer Success Manager at IMP Software, you will support customers throughout their journey to ensure they achieve measurable value from IMP’s products. You’ll manage a portfolio of Trusts, lead the Initial Success training process, and serve as the customer advocate within IMP.
Responsibilities
- Manage a portfolio of Trusts, supporting both new and existing customers across Planner, ICFP, and other IMP products.
- Lead the Initial Success (training) process for ICFP, delivering structured onboarding, training, and early-stage adoption within a 45-day period.
- Partner with Trusts to realize full value from IMP Software by driving:
- strong engagement
- accurate product usage
- alignment with Trust goals.
Requirements
- Not explicitly stated in the posting.
Nice-to-haves
- Not explicitly stated in the posting.
About IMP Software
IMP Software is a fast-growing company that helps Multi-Academy Trusts (MATs) take control of their finances. It provides software products used by education trusts and focuses on helping customers realize measurable value through onboarding and ongoing support.
Scraped 4/28/2026