Customer Success Manager (General Manufacturing)

Role Overview

Customer Success Manager for Tulip’s General Manufacturing customers. You will own the strategic relationship and long-term success plan for a portfolio of enterprise manufacturing accounts.

Key Missions

• Develop and manage the strategic customer relationship and long-term success plan.
• Drive customer adoption and value realization by aligning Tulip’s platform with each customer’s operational objectives.
• Monitor account health, run regular business reviews, and lead renewal and retention strategy.
• Mentor and coach other Customer Success Managers.
• Partner with cross-functional teams to resolve customer issues.

Requirements

• Clear communication across roles and seniority (from shop floor to engineering managers to C-level).
• Strong problem-solving skills, including working through ambiguity and structuring information into actionable initiatives.
• Customer-focused mindset with the ability to partner with customers to deliver measurable impact.
• Track record driving renewals, expansion, and net revenue retention.
• Experience coordinating and leading cross-functional action (Sales, Product, Engineering, Marketing, Professional Services).
• Ability to create and lead executive presentations and strategic conversations with VP+ stakeholders.
• Experience with manufacturing/industrial/operations customers and implementing shop-floor or operational change.
• Data-driven approach to measuring and communicating customer value and account health.
• 6+ years in customer success, account management, or client-facing consulting with meaningful experience owning enterprise account portfolios.
• Bachelor’s degree (Master’s/MBA is a plus).

Nice-to-Haves

• Familiarity with MES, ERP, or shop-floor systems.
• Direct experience implementing manufacturing shop-floor change or business information technology systems in operational environments.

Logistics

• Full remote; travel up to 20% of the time.