About the role

Role overview

Customer Success Manager (French Speaker) at Netskope (full remote, Madrid).

You will own post-sales success for enterprise customers by driving adoption, utilization, risk reduction, and expansion.

Responsibilities

Lead structured post-sales handoffs to ensure customers reach desired outcomes.
Drive onboarding programs to accelerate time-to-value and early ROI.
Monitor customer health and proactively track usage, adoption, and engagement.
Identify and mitigate adoption risks.
Deliver quarterly business reviews (QBRs).
Translate customer commercial objectives into technical/operational results.

Requirements

5+ years experience in Customer Success or Technical Account Management supporting enterprise customers.
Fluency in Spanish and French (required).
Strong stakeholder management, including the ability to engage executives and technical teams.
Proven ability to drive customer adoption, retention, and expansion.
Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
Experience building business-aligned cloud/cybersecurity programs.
Exceptional organizational skills and ability to manage competing priorities.

Nice to have

Hands-on experience with Data Loss Prevention (DLP) programs and controls.
Bachelor’s degree (BSc) preferred.

Key skills

Customer-centricity, proactivity, and structured program management in a fast-paced, high-growth environment.

About Netskope

Netskope is a cloud security platform provider focused on protecting organizations’ data and environments. The platform supports cloud security use cases such as threat prevention and risk reduction through security controls. Netskope serves enterprise customers and emphasizes post-sales outcomes like adoption and customer health.

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