Customer Success Manager (Freelance) - Polish Market
RealAdvisor
full-remotemidfreelancecustomer-successoperations Full remote - Warsaw, PL Today via WTTJ
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Customer SuccessAccount ManagementOnboardingCustomer RetentionCustomer Lifetime Value (CLV)CRMStakeholder ManagementSales CollaborationMarketing CollaborationCustomer Support
About the role
Role overview
Customer Success Manager (Freelance) for the Polish market (full remote). You will manage and grow a portfolio of customers, support them in using the platform, and lead the onboarding process.
Responsibilities
- Manage and expand a client portfolio
- Support customers in using the platform
- Lead the customer onboarding process
- Improve customer retention, engagement, and Customer Lifetime Value (CLV)
- Handle customer requests/tickets
- Update customer data in the CRM
- Report performance and collaborate with Sales and Marketing teams
Requirements
- Experience in Customer Success or Account Management
- Strong customer orientation
- Excellent organizational and communication skills
Nice-to-haves
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About RealAdvisor
RealAdvisor operates a digital platform in the European real estate sector. The company helps customers interact with its platform through onboarding and ongoing support, while working cross-functionally with Sales and Marketing.
Scraped 8/5/2026