About the role

Role Overview

Customer Success Manager (Enterprise) — founding, first post-sales hire. This is a high-priority, individual contributor role where you own enterprise customer success and help establish the customer success function from day one.

Responsibilities

Own enterprise customer success as the first post-sales hire
Set the standard and build the foundation for the customer success function
Drive retention, adoption, and overall enterprise customer outcomes
Operate as an individual contributor, with the expectation to build a team around you over time
Define processes and best practices from the ground up

Requirements

2–5 years of customer success experience in a high-growth, respected startup
Enterprise customer success experience, especially from a startup environment
Proven track record as an early customer success hire at a previous company
Personable, likeable, and easy to work with

Nice-to-haves

Not explicitly stated

About talentpluto

talentpluto is partnering with a well-funded AI company building real-time AI sales software. The product provides live suggestions during sales conversations, helping sellers by acting like a teleprompter. The company has raised $7M and is focused on delivering strong sales outcomes for enterprise teams.