Customer Success Manager (Enterprise)

Role overview

Customer Success Manager (Enterprise) — fully remote (United States). This is the company’s first post-sales hire and a founding, high-priority customer success role. You will be an individual contributor initially, then build a team over time, owning enterprise customer success end-to-end.

Responsibilities

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and overall customer outcomes for enterprise customers
• Define processes and best practices from the ground up
• Operate as an individual contributor and help grow the function into a team

Requirements

• 2–5 years of customer success experience in a high-growth startup environment
• Proven enterprise customer success experience, ideally from startups
• Demonstrated impact as one of the earliest CS hires at a previous company
• Personable and easy to work with; high likability and strong collaboration skills