Customer Success Manager (Enterprise)

Customer Success Manager (Enterprise)

Join Prove as an Enterprise Customer Success Manager to drive customer retention and maximize customer value.

Role overview

• Oversee the customer retention process and streamline the customer experience
• Act as a customer advocate internally
• Build strong relationships, deliver value, identify growth opportunities, and turn customers into “raving fans”

Responsibilities

• Establish a trusted-partner reputation through regular quarterly business reviews (QBRs)
• Present relationship status and demonstrate value delivered against client business objectives
• Monitor and forecast live revenue
• Track and secure account renewals on time
• Collaborate with account managers to strategize price increases and upsell additional products/services
• Develop a deep understanding of Prove’s products and services

Requirements

• 3–5 years in a customer-facing role (e.g., account management or sales)
• Strong written/verbal communication, documentation, presentation, interpersonal, and customer service skills
• Excellent project management and long-term account planning
• Track record of building and maintaining successful client relationships
• Passion for learning products and markets via training
• Strong aptitude for technology, KPIs, data, and business cases
• Experience in a highly regulated market (e.g., fintech, insurance, retail)
• Cybersecurity, fintech, or fast-growing startup experience required

Preferred / nice-to-haves

• Knowledge of digital identity and authentication
• Experience with technical data platforms such as Splunk or Looker
• Ability to investigate API transactions
• Experience with selling strategies and negotiations
• Experience in high-growth / pre-IPO technology companies

Additional note

If you don’t meet every requirement, Prove encourages you to apply.