About the role

Role Overview

As a Customer Success Manager (Enterprise & Onboarding) at GC AI, you will own two critical parts of the customer lifecycle: onboarding and renewal. You’ll help legal teams adopt AI in daily work by planning rollouts, training users, monitoring adoption, identifying risks, and proving measurable value.

Responsibilities

Drive onboarding to adoption: implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up
Monitor adoption and outcomes: track usage, identify blockers, and help embed GC AI into daily workflows (contracts, research, drafting, policies, playbook-based review)
Own/partner on enterprise renewals and expansion: use adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and growth conversations
Build executive relationships with General Counsel, Legal Operations leaders, champions, and other stakeholders
Turn customer feedback into product input: adoption themes and roadmap insights for the Product team
Deliver enablement: live demos, onboarding sessions, office hours, and executive business reviews tailored to legal teams

Required Experience

3–7 years in B2B SaaS Customer Success or a similar customer-facing role
Experience owning onboarding, adoption, renewals, and/or expansion for enterprise/strategic customers
Strong presentation and comfort leading live demos, trainings, office hours, and executive business reviews
Ability to use customer data, product usage, and business outcomes to craft renewal/expansion narratives
Strong discovery and relationship management skills; ability to identify adoption blockers and risk early
Comfort learning technical products and explaining them to non-technical users
Ownership mindset and ability to operate in a fast-paced startup/scale-up environment
Experience working in startups where processes are still being built

Nice to Have

Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams
Exposure to AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools

About GC AI

GC AI provides a legal AI platform for in-house legal teams. It helps customers adopt AI in day-to-day legal work, including contract and research workflows, and delivers measurable value for legal leaders. The company operates as a fast-growing B2B SaaS startup in the legal-tech and AI space.

Customer Success Manager, Enterprise & Onboarding

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