Customer Success Manager (Enterprise, Central/East)

Role Overview

Customer Success Manager (Enterprise) responsible for managing large enterprise accounts for Smartsheet. You will serve as the primary customer point of contact, driving customer satisfaction, product engagement, retention, and growth.

Responsibilities

• Manage a portfolio of large enterprise accounts to ensure satisfaction, application engagement, retention, and growth.
• Lead initial onboarding and ensure adoption and ongoing engagement across the customer lifecycle.
• Develop and execute a data-driven enablement strategy to:
  • Increase customer adoption
  • Showcase product value
  • Strengthen customer relationships.
• Provide solution guidance and help customers realize value from Smartsheet.

Requirements

• Track record in SaaS customer success/account management with strong renewal performance driven by engagement and technical leadership.
• 3+ years of Customer Success or Account Management experience (or equivalent).
• Ability to explain technical concepts to non-technical stakeholders in large enterprises.
• Strong credibility and trust-building skills with customers and internal stakeholders.
• Authorization to work in the U.S. on an ongoing basis.
• Bachelor’s degree in a relevant field or equivalent experience.
• Experience maintaining valuable, outcome-based relationships across a diverse customer base.
• Willingness to travel based on customer and business needs.

Nice to Have

• Passion for web-based, leading-edge technologies and interest in learning Smartsheet benefits, use cases, and technical elements.