Customer Success Manager

Role Overview

Customer Success Manager (Contract) for the CSM Customer Journey team. You will serve as the strategic advisor and primary point of contact for enterprise customers, helping drive product adoption, executive engagement, and measurable business outcomes.

Responsibilities

• Act as the primary strategic contact for assigned enterprise customers
• Build and manage customer success plans with measurable outcomes
• Drive adoption across Adobe Digital Experience solutions and monitor customer health
• Develop executive-level relationships and lead strategic business discussions
• Coordinate internal teams to ensure customer objectives are met
• Identify customer risks and create proactive recovery plans
• Use data and customer metrics to improve adoption and business value
• Advise on digital marketing trends, customer journey strategy, and industry best practices
• Support long-term roadmap planning and strategic initiatives with customers
• Foster cross-functional collaboration between customer stakeholders and Adobe teams

Requirements

• 6+ years of Customer Success experience with enterprise SaaS customers
• Experience supporting digital marketing technology customers
• Automotive industry experience required
• Experience managing executive/C-level customer relationships
• Strong consulting, stakeholder management, and customer advisory skills
• Proven ability to drive software adoption and measurable outcomes
• Program management experience across large enterprise organizations
• Excellent communication, presentation, and relationship-building skills

Nice-to-Haves / Additional

• Knowledge of digital marketing platforms, customer journey solutions, content management systems, and data platforms
• Bachelor’s degree or equivalent professional experience