About the role

Customer Success Manager (CSM) – Risk Intelligence & Online Threats

Location: United States (Remote)

Role overview

Own an end-to-end portfolio of enterprise customer accounts, serving as the go-to technical advisor and strategic partner for security and risk stakeholders. Drive onboarding, adoption, retention, and expansion while ensuring customers realize maximum value from the platform.

Responsibilities

Own the full post-sales lifecycle: onboarding, adoption, retention, and growth
Act as the primary technical contact and ensure smooth integration
Build and maintain relationships with CISOs, security engineers, and risk leaders
Run business reviews and deliver actionable recommendations
Monitor account health and proactively manage risk
Collaborate with Sales, Product, and Support to deliver a best-in-class customer experience
Identify upsell and expansion opportunities across your portfolio

Requirements

4+ years in customer success, technical account management, or post-sales in cybersecurity, digital risk, or SaaS
Familiarity with digital risk, brand protection, or external attack surface management
Proven ability to retain and grow enterprise accounts
Strong communicator comfortable with both engineers and C-suite
Proactive, ownership-driven mindset

Nice to have

Experience working directly with security/risk stakeholders across enterprise environments

About CyberForce Global

CyberForce Global’s client is a Risk Intelligence company that helps enterprise organizations identify and neutralize threats to their digital footprint and brand integrity. It provides a platform used by an established enterprise customer base, and is expanding its Customer Success team to meet growing demand.

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