Customer Success Manager

Role Overview

As a Customer Success Manager at AssetWatch, you act as a trusted advisor to your customers. You will own assigned accounts, drive adoption, and advocate for customer success by aligning outcomes across the organization.

Responsibilities

• Own and manage your customer accounts by building strong relationships and ensuring customer satisfaction.
• Develop deep product and value proposition knowledge.
• Monitor account health using relevant KPIs to support continued adoption.
• Create and present strategic success plans aligned to customer objectives.
• Participate in customer meetings and report progress against key success criteria.
• Facilitate onboarding and training to help customers realize value.
• Work cross-functionally and support customers as needed, understanding how internal teams contribute to outcomes.

Requirements

• 4+ years in account management or customer success.
• Experience with CRM platforms, with Salesforce strongly preferred.
• Proven ability to exceed retention and expansion quotas.
• Strong communication skills (verbal and written), plus active listening and customer-focused problem solving.
• Ability to prioritize, multi-task, and manage time effectively.
• Ability to work autonomously with minimal supervision.
• Excellent organization and a results-oriented, bias-for-action mindset.
• Experience delivering success plans/consultative success strategy to achieve customer desired outcomes.
• 2+ years selling additional products/services to existing accounts.
• Comfortable providing personalized, professional, courteous service and continuous communication.

Nice to Have / Additional Signals

• History of retention/expansion success in a quota-driven environment.
• Strong collaborator who builds trust and supports team success.