About the role

Role Overview

Customer Success Manager at Arctic Wolf (full remote, based in Germany). You will act as a trusted advisor to corporate customers using the Arctic Wolf CyberSOC solution, driving satisfaction, renewals, and expansion.

Key Responsibilities

Manage a portfolio of corporate customers using CyberSOC
Achieve renewal and expansion targets using consultative selling
Listen to customers and relay feedback to the business
Ensure customer satisfaction through quarterly account reviews
Create and manage automated processes to forecast and communicate at-risk customers
Build risk mitigation plans to retain accounts

Requirements

5+ years of demonstrated success in a sales role (preferably in a technology organization)
Strong ability to manage customer relationships and identify expansion opportunities
Fluent in German and English
Strong aptitude for technology
Proficiency with spreadsheets and Salesforce
Flexibility to work in a rapidly changing environment
Customer-service mindset with a focus on business quality and data security

Nice to Haves

Field sales experience strongly desired
Out-of-the-box thinking and ability to energize others with passion and commitment

About Arctic Wolf

Arctic Wolf is a leading cybersecurity company focused on ending cyber risk. It provides security solutions such as CyberSOC for corporate customers, helping organizations manage and reduce their cyber exposure.