About the role

Customer Success Manager (Full Remote)

Join Allium as a Customer Success Manager to own and scale the post-sales customer experience for the company’s blockchain data infrastructure.

Key missions

Manage and grow the post-sale customer experience, ensuring customers maximize success with Allium’s blockchain data infrastructure.
Design and implement scalable Customer Success strategies aligned to the customer lifecycle and revenue goals.
Partner closely with Sales to drive upsell, cross-sell, and identify new revenue opportunities within existing accounts.

Responsibilities

Develop and execute Customer Success motions that improve adoption, retention, and expansion at scale.
Manage a $5M+ ARR book of business.
Lead customer onboarding for enterprise accounts and support high-velocity digital-first users.
Build and run operational Customer Success systems: health metrics, account plans, onboarding frameworks, and customer journey maps.
Apply customer health modeling to enable risk mitigation and success planning.
Collaborate cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy.
Build community-driven success programs (e.g., superuser programs, ambassador networks, decentralized governance touchpoints).
Contribute to Customer Success team/program growth in an early-stage environment.

Requirements

5+ years in Customer Success, Account Management, or Strategic Partnerships, including experience building/scaling CSM teams and systems.
Proven track record driving adoption, retention, and expansion.
Strong operational experience creating CS metrics, account plans, onboarding frameworks, and customer journey maps.
Deep understanding of customer health scoring, risk mitigation, and executive stakeholder management.
Experience managing large enterprise accounts and complex deployments.
Exceptional communication skills across technical and executive audiences.
Deep expertise in Web3/blockchain and infrastructure products, including developer workflows and blockchain architectures.
Experience operating effectively in early-stage environments.

Nice to have

Prior experience at an early-stage blockchain/crypto/decentralized infrastructure company.
Exposure to open-source projects/developer ecosystems as customers.
Experience building Customer Education programs (documentation, webinars, enablement).
Proven background in revenue expansion and renewals and Customer Success program development.

About Allium

Allium is a company in the blockchain data infrastructure space, providing data infrastructure for enterprise and developer use cases. The role focuses on scaling the post-sales customer experience for customers using Allium’s blockchain data infrastructure.

Tags