About the role

Role overview

As a Customer Success Engineering Manager at Cyera, you will optimize customer utilization and drive customer adoption to improve ROI. You act as a primary technical expert and escalation point, advocate for the customer’s voice, and influence Cyera’s product roadmap.

Key missions

Maximize customer utilization and ROI by improving onboarding and training and driving adoption.
Serve as a principal technical point of contact for guidance and escalations.
Advocate for customer feedback to shape Cyera’s roadmap and product development.
Lead and mentor a small team supporting customers; participate in hiring by helping with interviews.
Conduct quarterly business reviews (QBRs) and positively impact the Customer Success organization.

Responsibilities

Lead customer-facing technical guidance, onboarding, and adoption efforts.
Own/oversee customer relationship outcomes (onboarding, renewal, expansion).
Mentor team members and participate in interview processes.
Lead executive meetings and technical workshops.
Work autonomously on complex issues, even when documentation is incomplete.

Requirements

3+ years hands-on experience with data technologies and cloud technologies, including databases and core administration (e.g., networking, data/compute assets, IAM/permissions).
SQL and scripting skills (e.g., Python or equivalent), plus familiarity with APIs and web services.
Results-oriented mindset with a track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
Strong project management skills to run multiple initiatives while maintaining attention to detail.
Prior experience in a software company in a technical customer-facing role.
Excellent written and verbal communication; ability to convey complex information.
Autonomy and comfort operating in an ambiguous, fast-paced startup environment.
Associate degree or equivalent experience required; Bachelor’s in Computer Science (or similar) is a plus.

Nice to have

Hands-on expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
Experience collaborating with Development teams.

About Cyera

Cyera is a data security company focused on helping organizations protect sensitive data and improve security visibility and posture. The role sits within Customer Success, aiming to increase customer adoption and measurable ROI of Cyera’s security platform.

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