Customer Success Engineer

Role Overview

Join Hightouch as a Customer Success Engineer working directly with users to maximize their value from the platform. This is a technical, customer-facing role requiring comfort with APIs, SaaS tools, and customer data.

Key Missions

• Help users get the most value from the platform by answering questions and providing technical support.
• Collaborate with solution architects, solution engineers, marketing, engineering, and operations to improve the customer experience.
• Contribute to company growth by driving customer satisfaction and keeping commitments to customers.

Requirements

• Strong organizational skills and ability to multitask.
• Ability to operate as a self-starter in an ambiguous environment and challenge the status quo.
• 2+ years in a customer-facing role.
• Conversant in SQL (or willing to learn, including some advanced topics).
• Technical background through experience or education.
• Strong discovery and interpersonal skills.
• Thorough understanding of the technology industry and its players.
• Intellectual curiosity, high ambition, and humility.
• High proficiency in English (reading, writing, and speaking).

Nice-to-Haves

• Demonstrated interest in cross-functional collaboration and improving customer experience end-to-end.
• Ability and willingness to learn and also teach others.