Customer Success Director

Customer Success Director (Full Remote)

Join SpyCloud as a Customer Success Director to maintain long-term customer relationships, drive revenue growth, and ensure customer satisfaction.

Responsibilities

• Maintain long-term relationships with customers to understand needs and drive business growth.
• Co-create and execute account plans to track customer opportunities and ensure successful product adoption.
• Drive growth by improving usage, renewals, post-sales success, loyalty, customer expansion, and adoption of new products.

Requirements

• 10+ years of Customer Success Management experience in a strategic, customer-facing role.
• Demonstrated ability to drive key accounts and grow customer relationships.
• Experience managing complex Enterprise customer relationships and resolving critical issues.
• Strong technical aptitude and ability to stay current with technical developments at SpyCloud.
• Exceptional organizational skills and ability to manage multiple priorities and deadlines.
• Excellent communication (verbal and written), with ability to tailor messaging to different audiences.
• Strong active listening and analytical skills to break down complex technical tasks into measurable steps.
• Ability to build and nurture executive/decision-maker relationships.
• Enterprise Account Management experience.
• Strong interest in AI tools, including Claude and ChatGPT.
• Self-driven, proactive and outcome-oriented.

Nice to Have

• Cybersecurity background and ATO prevention experience.
• Experience working for a SaaS company.
• Familiarity with Google and Microsoft business suites.
• BA/BS/undergraduate degree.
• Experience with Salesforce, Outreach, and Zendesk.

Location

• Full remote (Austin, US indicated).