Customer Success Associate

Role Overview

Join CT's Business Licensing Team as a Customer Success Associate. You will manage customer relationships, oversee the fulfillment of licensing work, and ensure strong customer satisfaction.

Responsibilities

• Manage client relationships and ensure consistent communication and project status updates.
• Receive new client order/project requests and collaborate with the integration team to set them up in the system.
• Oversee fulfillment execution for a portfolio of clients.
• Handle high volumes of email communication and schedule client meetings.
• Maintain accurate license records and integrity of client data.
• Anticipate customer needs and follow opportunities for additional sales in collaboration with internal teams.

Requirements

• Bachelor’s degree (or equivalent experience).
• 1–2 years of customer service and/or licensing experience.
• Strong computer skills in a Windows environment.
• Proficiency with Microsoft Office Suite and Adobe PDF.
• Ability to work independently, handle pressure, multitask, and prioritize.
• Strong attention to detail and accuracy.
• Excellent interpersonal skills and professional communication (verbal and written).
• Strong organizational and time management skills.
• Ability to handle sensitive data with tact and discretion.
• Ability to adapt to a changing regulatory environment.

Nice to Have

• Demonstrated experience working in fast-paced environments and handling project workflows end-to-end.