Customer Success Associate (Night Shift)
Sleeper
full-remotemidpermanentcustomer-success Full remote 61 days ago via WTTJ
See how well this job matches your profile
Sign up to get an AI match score and generate a tailored application in seconds.
Get your match scoreTags
Customer SuccessClient SupportCustomer RetentionStakeholder ManagementProduct FeedbackVirtual SupportNight ShiftRemote
About the role
Customer Success Associate (Night Shift)
Join the Sleeper team for a night shift Customer Success role in a full-remote setup.
Role missions
- Ensure customer satisfaction by answering questions and resolving customer issues.
- Collaborate with internal teams to improve products and services based on customer feedback.
- Help build retention and engagement strategies to keep customers loyal and actively involved.
Perks & benefits
- Quarterly team outings and an annual company retreat
- Company-sponsored fantasy leagues with real prizes
- Regular virtual game-time with the team, including company-sponsored snacks
- 401(k)
- Health insurance
- Unlimited vacation
About Sleeper
Sleeper is a company that provides customer-facing services/products and supports users through ongoing engagement. The role is centered on customer success, including handling questions, resolving issues, and relaying feedback to internal teams to improve offerings.
Scraped 7/24/2026