About the role

Role Overview

Join Veza as a Customer Success Architect (Identity Lifecycle Management). You will coordinate onboarding, implementation, integrations, and consulting services to ensure customers achieve smooth adoption and measurable value from the Veza platform.

Key Missions

Accelerate time-to-value by coordinating delivery of integration and consulting services.
Ensure customer satisfaction by playing a key role in successful platform implementation.
Act as a subject matter expert for Veza’s Lifecycle Management product and align delivery with industry best practices.
Capture customer feedback and partner with the product team to incorporate the customer voice into the roadmap.

Responsibilities

Coordinate customer onboarding, implementation, and integration delivery.
Work with cross-functional teams to align lifecycle management processes with broader company goals.
Gather and synthesize customer feedback to inform product improvements.
Support customers in identity lifecycle management deployments.
Serve as an SME on Lifecycle Management and guide best-practice alignment.

Requirements

BA/BS degree or equivalent experience.
Proven ability to manage Customer Lifecycle Management deployments in a customer-facing capacity.
Background in information security, supporting CISOs as a primary customer sponsor.
5+ years of experience in customer success or consulting, working with technical enterprise customers, with exposure to lifecycle management.
Strong understanding of Identity & Access Management (IAM).
Knowledge of cloud and on-prem architectures.
Experience with at least one major cloud provider: AWS, GCP, or Azure.
Experience with data platforms such as Snowflake and relational/warehouse systems (e.g., RDS, Redshift).
Familiarity with enterprise SaaS platforms (e.g., Salesforce, Microsoft 365, GitHub, Box, ServiceNow).
Experience with identity providers such as Okta, Azure AD, Google, Active Directory.

Nice-to-Have

Knowledge of Python (or other programming languages).

About Veza

Veza is a company in the identity security space, providing an Identity Lifecycle Management platform. It helps customers adopt and operationalize identity and access workflows across environments through integration, implementation, and lifecycle management capabilities.

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