Customer Strategy Director

About the role

Join Cresta as a Customer Strategy Director, a senior-level position where you'll partner with our largest and most strategic customers. You'll own the strategy and vision for the partnership, lead customer engagements, and guide enterprise-wide transformations using Cresta's AI solutions. This role requires a deep understanding of Customer Success principles, value realization fundamentals, and enterprise sales acumen. Key missions: Partner externally with Cresta’s largest and most strategic customers, delivering the strategy and vision for the partnership.. Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives.. Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value. Profile: - If you enjoy leading strategic customer engagements, conducting strategic planning for SaaS products, have world-class consulting skills, and are comfortable working across multiple stakeholders, then you might be a great fit - Has extensive experience in large scale enterprise software implementations and complex use cases - Deep understanding of business value creation, change management, and/or consulting methodologies - Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment - Experience managing and advising on large scale programs with many stakeholders and dependencies - General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business - Experience designing and interpreting Statements of Work to meet Enterprise customer needs - Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems - Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI