Customer Service Representative London

Customer Service Representative (UK Based)

Provide timely, professional customer support and ensure a positive customer experience across phone, email, chat, and other channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other support channels
• Provide accurate information on products, services, billing, and account concerns
• Troubleshoot and resolve issues or escalate complex cases to the right department
• Maintain accurate records of customer interactions in a CRM or ticketing system
• Process customer requests such as orders, refunds, or account updates
• Follow up with customers to confirm full resolution and satisfaction
• Meet performance targets (response time, resolution time, and CSAT)
• Collaborate with internal teams to resolve complex issues
• Maintain a professional, empathetic, customer-first approach

Requirements

• Must be based in the United Kingdom (Manchester or London preferred)
• Clear British English accent (native or near-native required)
• Previous customer service experience (preferred)
• Strong verbal and written communication skills
• Good problem-solving skills and attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with CRM/ticketing tools
• Willingness to work flexible shifts if required