Customer Service Operations Manager

Role Overview

Part-time, fully remote Operations Manager role at The Love List. You’ll help streamline internal processes while delivering a premium, high-touch client experience. The role blends day-to-day operations, client communications, sales support, and brand/content execution.

Key Responsibilities

Client Experience & Customer Service

• Serve as a primary point of contact for client inquiries (email, CRM, etc.)
• Ensure a luxury-level, high-touch experience across all client interactions
• Manage onboarding communications for new clients
• Follow up with leads, applicants, and active clients in a timely, polished manner
• Maintain organized records of client interactions and status updates

Sales & Matchmaking Support

• Assist in selling matchmaking packages through thoughtful, relationship-driven communication
• Follow up with warm leads and guide them through decision-making
• Support matchmakers with coordination, scheduling, and client logistics
• Maintain and update client pipelines and internal tracking systems

Operations & Process Management

• Streamline internal workflows and identify efficiency opportunities
• Manage scheduling, calendars, and internal coordination
• Keep systems organized and up to date (CRM, email lists, client databases)
• Help build scalable processes as the company grows

Content & Copywriting Support

• Draft and edit newsletters, email campaigns, and client communications
• Collaborate on content that matches The Love List’s luxury, high-value brand voice
• Ensure content is structured and includes clear takeaways and conversion-focused messaging
• Contribute ideas for editorial direction (e.g., interviews, insights, structured pieces)

Event Planning & Execution

• Plan and coordinate in-person and virtual events
• Manage guest lists, invitations, and follow-ups
• Ensure seamless, premium attendee experience
• Support post-event follow-up and client engagement

Qualifications

• 2+ years experience in operations, customer experience, or a similar role (startup experience preferred)
• Exceptional organizational and time management skills
• Strong written communication and attention to detail
• Comfortable in a client-facing, sales-oriented environment
• Ability to multitask and adapt quickly in a fast-moving company
• Experience with CRMs, email platforms, and project management tools (plus)
• Strong interest in dating, relationships, or luxury services

Preferred / Desired Attributes

• Proactive, takes initiative and drives work without constant direction
• Ownership mindset and accountability
• Polished, professional demeanor; understands high-end client service
• Creative contributor to brand and content direction
• Able to balance structure with flexibility in a startup environment

Additional Requirement (as stated)

• NECESSARY: 3–5 years comms/ops experience