Customer Project Manager

Role Overview

The Customer Project Manager leads and coordinates multiple customer-facing projects from initiation through successful delivery. You act as the central point of coordination between customers and internal teams, ensuring alignment on scope, timelines, and deliverables in a fast-paced, mission-driven environment.

Responsibilities

• Manage multiple concurrent customer projects end-to-end (initiation through completion), ensuring timelines, scope, quality standards, and deliverables are met
• Build and maintain detailed project plans, schedules, documentation, and milestone tracking for full visibility
• Serve as the primary point of contact for customer stakeholders with regular status updates and clear communication
• Coordinate cross-functional teams (onboarding, technical implementation, sales, product, and customer success)
• Identify, assess, and mitigate project risks; proactively communicate issues and propose actionable solutions
• Monitor project performance against timelines and KPIs, ensuring delivery quality and customer satisfaction
• Track deliverables, escalate issues when needed, and align priorities/resourcing with leadership
• Drive process consistency and continuous improvement by refining workflows and documenting best practices
• Prepare regular leadership reporting (project updates, risks, performance metrics, outcomes)
• Support system setup, configuration, and integration activities with technical teams

Requirements

• Proven experience in project management, customer implementation, or a similar client-facing coordination role
• Ability to manage multiple projects simultaneously in a structured, fast-paced environment
• Excellent communication skills for both technical and non-technical stakeholders
• Experience creating project plans, tracking milestones, and managing deliverables end-to-end
• Strong problem-solving skills with a proactive, solution-oriented mindset
• Ability to work across cross-functional teams and drive alignment
• Strong attention to detail, organization, and documentation skills
• Experience with process improvement / workflow optimization / operational efficiency initiatives
• Comfortable working remotely and managing distributed stakeholders
• Must have eligibility for U.S. work authorization and be able to pass required background and fingerprint checks

Benefits

• Competitive salary: $80,000–$110,000 USD
• Fully remote work within the United States
• Opportunity to lead high-impact customer implementation projects and collaborate across technical, sales, and product teams
• Focus on process improvement, professional development, and scalable project management practices