Customer Project Manager

Role Overview

Customer Project Manager to lead the deployment of complex healthcare IT projects across the full lifecycle—from planning and budgeting through implementation and go-live—driving high-quality delivery and customer satisfaction.

Key Responsibilities

• Develop and manage detailed project plans (scope, timelines, resources, risks, quality standards)
• Lead end-to-end project execution to meet budget, schedule, and quality targets
• Monitor project budgets, track costs/effort, assess feasibility, and implement corrective actions
• Coordinate cross-functional teams including internal groups, external partners, and equipment delivery schedules
• Oversee system implementation, integration, and go-live for successful deployments
• Maintain clear stakeholder communication and produce high-quality project documentation
• Ensure compliance with customer requirements and internal policies while delivering a positive customer experience
• Identify upsell opportunities and support business growth through successful delivery

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field; or 9+ years equivalent project/program management experience
• 5+ years project management experience in IT or healthcare IT (including PACS deployment experience)
• Proven track record managing projects end-to-end with customers, vendors, and cross-functional teams
• Strong process orientation, problem-solving skills, and commitment to quality
• Excellent communication and interpersonal skills; ability to influence at all organizational levels
• Willingness to travel up to 20% across the United States
• PMI certification required per role/level; to be obtained within the specified employment period

Benefits (Highlights)

• Competitive base salary: $90,000–$160,000 depending on location, with potential annual incentives/bonuses
• Healthcare coverage (medical, dental, vision), generous PTO and paid holidays, parental/caregiver leave
• 401(k) with company match, HSA contributions, stock purchase plan
• Education reimbursement and professional development
• Flexible field-based work with travel support and remote coordination