Customer Marketing Manager

Role Overview

As a Customer Marketing Manager at Redis, you will own and scale a customer marketing engine that positions customers at the center of Redis’ stories, messaging, and programs. You will create durable, cross-functional initiatives that elevate customer success as a primary proof point of Redis’ value.

Responsibilities

• Own and maintain the master database of customer references (referenceability status, preferences, engagement history, measurable outcomes)
• Build and scale a customer content library (case studies, executive-ready decks, video testimonials, and sales-enablement assets)
• Expand the size, diversity, and strategic value of the customer reference base; drive measurable engagement across marketing and field programs
• Increase visibility of customer advocates across conferences, product launches, analyst engagements, and media opportunities
• Partner cross-functionally with sales leadership, enablement, product management, customer success, and marketing to execute coordinated initiatives
• Identify and understand customer personas, business priorities, and technical challenges; clearly articulate Redis’ differentiated value

Requirements

• 3+ years of customer marketing experience in B2B SaaS
• Background in IT infrastructure, data platforms, or developer-focused technology (preferred)
• Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes
• Strong business writing and communication skills; ability to translate technical solutions into compelling narratives
• Experience producing customer stories/video assets
• Salesforce reporting experience and keeping stakeholders updated on program progress
• Executive presence; comfortable engaging from individual contributors to C-level stakeholders
• High ownership mindset in a fast-paced, high-growth environment

Nice-to-Haves / Preferences

• Background aligned to developer/data/infra technologies strongly preferred