Customer Experience Team Lead (Weekend), International

About the role

Join Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Team Lead, you will drive team performance, manage and coach agents, and improve the user experience. You should have 5+ years of support operations experience, a strong desire to motivate a team, and an analytical approach to data. Benefits include generous holiday and time off policy, health insurance options, work from home support, care benefits, pension plans, and parental leave. Key missions: Lead team performance and drive results in team productivity, quality, and customer experience.. Manage, coach, encourage, and be responsible for the performance and culture of a team of agents.. Create new and use existing reporting to identify areas to improve performance metrics and productivity.