About the role

Role Overview

Customer Delivery Manager responsible for the end-to-end delivery of software solutions to customers. You will ensure successful integration, adoption, and ongoing customer success across the software delivery lifecycle, serving as the primary customer-facing program management point of contact.

Responsibilities

Customer Delivery & Program Management

Lead and manage customer software delivery programs to deliver on time, within scope, and to quality standards
Create delivery plans with timelines, milestones, integration checkpoints, and resource allocation
Track progress, identify risks, and implement mitigation strategies
Manage engineering-to-deployment transitions to ensure smooth handoffs

Customer Integration & Onboarding

Act as the primary point of contact during software integration and deployment
Work with customers to understand their systems and define integration strategies
Lead onboarding for new software releases to ensure readiness for deployment and operations

Customer Success & Adoption

Proactively drive customer success through best practices, feature enablement, and release adoption
Develop and deliver enablement materials, training, and guidance
Collect and analyze customer feedback to inform improvements and priorities
Monitor customer health/satisfaction and escalate concerns as needed

Stakeholder Coordination & Communication

Coordinate with cross-functional teams: engineering, product management, QA, sales, and customer support
Provide regular updates to senior leadership and internal stakeholders on status, risks, and customer insights

Development Oversight & Standards

Oversee the software delivery lifecycle from planning through deployment and post-launch support
Ensure delivery follows industry standards (notably for CATV and broadband) and contractual terms (e.g., SLA, SOW)

Process Improvement

Improve delivery and onboarding processes for efficiency, scalability, and satisfaction
Apply Agile/Scrum methodologies when applicable

Quality Assurance

Partner with QA to ensure solutions meet customer requirements and quality standards
Help identify and address integration defects and performance issues

Requirements

Authorization to work in the United States (no visa sponsorship)
Bachelor’s degree in Computer Science, Engineering, or related field
Master’s degree preferred

About AOI

AOI Applied Optoelectronics Inc. (AOI) is a developer and manufacturer of advanced optical and Radio Frequency (RF) products, including components, modules, and equipment used in broadband access networks worldwide. It also provides broadband software solutions that help service providers manage, operate, and optimize broadband access networks. The role is within AOI’s Product & Program Management organization in Atlanta, GA.

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