Customer Care Working Student (m/f/d)

Role: Customer Care Working Student (m/f/d)

Support customers and the Yepoda community through timely, friendly communication across channels.

Responsibilities

• Customer Support: Respond to customer inquiries via email, chat, and social channels in a timely, on-brand tone.
• Order & Ticket Management: Manage order-related requests (e.g., returns, exchanges, shipping issues) using the helpdesk system, keeping response times fast and the backlog low.
• Escalation & Reporting: Identify recurring issues or complaints and proactively escalate them.
• Data Protection & Compliance: Handle customer data and communications in line with GDPR and EU data protection standards.

Requirements

• Currently studying, ideally in Communications, Business, Marketing, or a related field.
• English fluency required.
• Fluency in at least two of: French, German, Polish, Spanish, Italian.
• Plus: Experience in customer service/community management or other customer-facing roles.
• Plus: Experience with helpdesk tools such as Gorgias (or similar).
• Empathetic, detail-oriented, and comfortable communicating with customers of all backgrounds.
• Proactive, able to own issues from first contact to resolution.

What We Offer

• Start-up environment with a passionate, dedicated team.
• Responsibility from day 1 with growth opportunities.
• Hybrid working.
• Berlin (Prenzlauer Berg): dog-friendly office, free drinks/snacks.
• Inclusive workplace culture, flat hierarchies, trust-based environment.
• Employee discounts and an Urban Sports membership package.