Customer Advocacy Intern

Role Overview

Customer Advocacy Intern (12-week internship) at Cribl.

You’ll help turn customer success into scalable, reusable customer stories (“customer proof”) that GTM teams, marketing, and field teams can find and use—especially in AI and LLM-driven workflows.

Key Responsibilities

• Organize and tag customer stories, quotes, and case study content so teams can quickly find the right proof.
• Repurpose customer content into structured formats such as snippets, prompts, templates, and other AI/LLM-friendly assets.
• Clean up and enrich customer reference data in Salesforce, including referenceability status and metadata (product, industry, use cases).
• Analyze friction points in manual processes and prototype AI workflows for tasks like advocate identification and case study production.
• Support customer speaker workflows for CriblCon (tracking, coordination, and materials support).
• Document and improve workflows so GTM teams can request, discover, and activate customer proof easily.
• Partner cross-functionally across customer advocacy, marketing, and related teams to scale customer-led storytelling programs.

Requirements

• BA/BS from an accredited college/university, graduated in 2026; ideally in marketing, communications, or similar.
• Strong attention to detail and an instinct for organizing content, systems, and workflows.
• Excellent written communication skills.
• Interest in storytelling and customer proof.

Nice-to-Haves

• Interest in building AI workflows beyond basic tool usage (AI fluency).