Customer Activation Manager (Enterprise)

Role Overview

Join Ramp as a Customer Activation Manager (Enterprise) and help deliver customer value while driving revenue. As an early team member, you’ll help build Ramp’s Customer Activation organization and define customer strategy for growth.

Responsibilities

• Project manage the end-to-end implementation and onboarding of new Ramp Strategic Enterprise customers
• Launch the Ramp platform successfully for enterprise customers
• Act as a strategic consultant and an extension of customers’ teams during Ramp setup and adoption
• Drive initial product utilization and revenue by preventing delays in the implementation process
• Partner with product to ensure customer feedback is prioritized
• Support customers with change management
• Work closely with technical counterparts in Product and Engineering to troubleshoot and ideate workarounds

Requirements

• 7+ years of experience in customer success, activation, implementations, or B2B sales
• Proven ability to anticipate customer needs and position product solutions accordingly
• Strong communication skills, including deep discovery and managing expectations
• Track record of exceeding quota / outperforming key target metrics
• Experience managing enterprise relationships with multiple stakeholders
• Demonstrated ability to run complex implementation projects with multiple workstreams
• Bachelor’s degree
• Experience with accounting software and/or accounting (e.g., NetSuite, QuickBooks, Xero, Sage)

Nice-to-haves

• Experience in financial services sales
• Experience implementing a nascent product to enterprise customers
• Experience at a high-growth startup