Contract IT Specialist

Role overview

Part-time Sr. IT Specialist contractor to join Customer.io’s globally distributed IT team. This is a hands-on role focused on keeping employees productive and ensuring secure operations in a remote, SaaS-first environment. There is a potential path to full-time conversion based on performance and business need.

Responsibilities

• Provide tier 1–2 IT support across hardware, software, SaaS applications, and remote connectivity
• Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve steps via automation and process refinement
• Administer identity and access management: provisioning, SSO, and group/role-based access across core systems
• Maintain device fleet health using MDM (device compliance, endpoint protection, patching, configuration)
• Support SOC 2, ISO, and HIPAA by collecting evidence, preparing for access reviews, and ensuring control adherence
• Use core tools to triage, track, and resolve requests: Okta (or similar), Jira, Notion, Linear
• Create and update operational documentation for owned workflows
• Partner with People, Security, and Engineering on cross-functional initiatives

Requirements

• 3–5 years in IT support, systems administration, or IT operations (preferably at a B2B SaaS/tech company)
• Hands-on MDM experience (Kandji, Jamf, Intune, or similar)
• Experience with identity and access management, including SSO and role-based access (Okta strongly preferred)
• Demonstrated ability to build automation to reduce manual IT work (scripting, workflow tooling, or provisioning platforms)
• Experience supporting SOC 2 / ISO / HIPAA activities (evidence gathering, access review prep, control adherence)
• Comfortable working across multiple ticketing/workflow systems and adapting quickly
• Strong troubleshooting on macOS (Windows is a plus)

Nice to have

• Experience helping build an access framework
• Familiarity with audit tooling and/or direct ownership of compliance programs

Interview plan

• Recruiter screen (~30 minutes)
• Hiring manager call (~30 minutes)
• Technical interview with peer (~45 minutes)

Contract details

• Remote (US-based); location: anywhere in the world is listed, but logistics note PST preferred and US-based
• Full-time hours: 30+ hrs/week
• Rate: $45–$50/hour
• Contract length: 3 months