Compliance Support Specialist (Homecare) | Philippines

Role Overview

The Compliance Support Specialist (Homecare) reviews caregiver onboarding and compliance requirements to ensure all credentials and documentation are complete, valid, and compliant before caregivers can join the agency. You will coordinate with Recruitment and other internal teams to track outstanding items and keep onboarding moving smoothly and on time.

Responsibilities

• Compliance & Onboarding Review
  • Verify caregiver onboarding requirements (e.g., licenses, certifications, background checks, health clearances).
  • Ensure compliance items are complete, accurate, and current before approval.
  • Identify missing, expired, or incomplete requirements and drive timely resolution.
  • Maintain accurate and organized compliance records.
• Coordination & Follow-Up
  • Partner with Recruitment and other teams to obtain outstanding onboarding requirements.
  • Communicate requirement status and provide updates to stakeholders.
  • Follow up on missing items and escalate unresolved issues when needed.
• Data & Process Support
  • Update internal systems with compliance/onboarding statuses.
  • Track outstanding requirements and prepare status reports.
  • Maintain confidentiality of caregiver information.
  • Support process improvements to enhance efficiency and accuracy.

Qualifications

• 2+ years of experience in compliance support, onboarding, recruitment coordination, healthcare administration, or a related role.
• Strong attention to detail and ability to spot inconsistencies.
• Excellent organizational and follow-up skills.
• Strong written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (especially Excel) and experience with HR or onboarding systems.

Preferred / Nice-to-Haves

• Experience in home care, healthcare staffing, or another regulated industry.
• Familiarity with caregiver credentialing/licensing/onboarding requirements.
• Experience using applicant tracking systems (ATS) or compliance management platforms.

What This Role Is Not

• No regulatory auditing or policy development; the focus is on requirement verification and process coordination.