Collections Manager

About the role

Join 8am as a Collections Manager, where you'll oversee the entire collections and accounts receivable process. You'll lead a team of analysts and specialists, analyze delinquency trends, and implement AI tools to enhance efficiency. This role requires strong communication skills, experience in collections or accounts receivable, and a background in fintech or accounting. Enjoy a range of benefits, including medical, dental, and vision plans, mental health support, and professional development opportunities. Key missions: Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments.. Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs like aging, recovery rates, and service levels.. Analyze delinquency trends and use the data to improve forecasting, cash flow, and operational efficiency. Profile: - Strong grasp of collections processes, billing platforms, and financial compliance standards (SOC 1, SOX a plus) - Clear communicator who can manage relationships and expectations across teams - Bonus: SaaS, fintech, or payments experience, familiarity with processor platforms like TSYS or Adyen, and a Bachelor's in Finance or Accounting, or equivalent experience - Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation - Experience leading or mentoring a team - Hands-on experience using AI tools to automate or optimize your workflows - 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables - Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets - Experience with CRM or ERP systems like Salesforce and Workday