Client Success Manager (Public Sector)

Role Overview

Client Success Manager (Public Sector) at Virta Health (full remote). You will manage a portfolio of public-sector customers (state, local government, education, and related public-sector organizations) and drive adoption, engagement, and measurable outcomes.

Responsibilities

• Manage a portfolio of public-sector clients as a strategic partner
• Lead business reviews focused on engagement, results, customer value, and long-term success
• Build relationships with key stakeholders and advocate for customer needs
• Identify customer risks, expansion opportunities, and strategic initiatives
• Share customer feedback internally to improve products and processes

Requirements

• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role
• Experience working with executive-level customer stakeholders
• Strong relationship-building, communication, and presentation skills
• Ability to manage multiple priorities while driving customer outcomes
• Evidence-based mindset that prioritizes data and science
• Proactive use of AI tools to improve personal output and efficiency

Nice-to-haves / Personal attributes

• Transparent and trust-building; promotes open access to information
• Prioritizes positive impact over busy work
• People-first mindset and collaboration
• Ownership mindset with initiative; empowers others
• Willingness to take risks and iterate quickly