About the role

Role Overview

Join BlueVoyant as a Client Success Manager (full remote). You’ll be the primary point of contact and trusted advisor for a portfolio of enterprise customers, focused on adoption, retention, customer satisfaction, and strategic alignment across the customer lifecycle.

Responsibilities

Act as the trusted advisor and primary contact for enterprise accounts, driving adoption, retention, and satisfaction.
Coordinate customer communications and engagement across Sales, Product, Services, and Executive Leadership.
Lead recurring customer activities such as customer meetings, operational reviews, and escalation calls.
Proactively identify, assess, and mitigate customer risks.
Develop and manage churn mitigation plans and handle escalation management, partnering with Sales to support growth.
Influence and improve customer-facing operational processes and engagement models.

Requirements

English required; German preferred.
5+ years in Client Success/Customer Success/Professional Services/IT/Cybersecurity or related customer-facing technical roles.
Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
Ability to communicate technical concepts to both technical and business audiences.
Experience influencing process improvements and improving operational maturity in customer-facing organizations.
Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender (capabilities, integrations, and use cases).
Strong understanding of enterprise buying environments and relationship-building with key decision-makers.
Experience supporting retention, renewals, and account growth in partnership with Sales.

Nice-to-Haves

Experience driving adoption and value realization for SaaS platforms and managed security services.
Ability to create and execute customer success strategies and service improvement plans.
Experience working within Big Four or leading consulting organizations.
Security certifications such as Security+, Network+, CISSP, or equivalent.
Experience presenting to executives and facilitating strategic customer workshops.
Experience supporting global/multinational enterprise customers.

About BlueVoyant

BlueVoyant is a cybersecurity company serving enterprise customers. It provides security solutions and services that help organizations improve threat detection, protection, and measurable business outcomes through managed security capabilities.