Client Service Analyst - Livechat (Burmese)

Role Overview

Client Service Analyst (Live Chat - Burmese) supporting customers at Bybit’s APAC remote team.

Responsibilities

• Assist clients with inquiries via live chat and email
• Deliver efficient, high-quality customer service
• Stay current on general market conditions and company platform/product
• Manage and follow up on customer inquiries and complaints for current and prospective clients
• Understand customer needs, translate them into feedback, and propose suitable solutions to management
• Ensure smooth frontline operations, flagging discrepancies or situational risks to management in a timely manner
• Continuously improve team performance and work efficiency, including process improvements

Requirements

• Burmese reading and typing is a must
• Bachelor’s degree in Finance, Economics, Mathematics, or a related field
• Minimum diploma in Business Administration/Business Management (with strong numerical ability)
• 2–4 years of customer service experience (preferred), especially live chat and email frontline operations
• Proficient in English & Burmese (communication and writing)
• Strong numerical/statistical acumen
• Passion for building a long-term career in fintech/crypto
• Team player with commitment and self-driven attitude

Preferred / Nice to Have

• Experience working in financial institutions or fintech

Schedule / Availability

• Able to perform 5-day shift work including weekends and public holidays
• Shifts: 8am-5pm, 4pm-1am, 12am-9am