Client Project Manager Ops - Central

Role Overview

Client Project Manager Ops (Central) based in the United States. Fully remote, supporting clients in the Central Time Zone. You will manage high-impact projects for complex enterprise clients in a leading HR technology environment, acting as a key partner between customers and internal teams to ensure successful delivery.

Responsibilities

• Manage and execute critical projects for large, complex clients, delivering against objectives, timelines, and requirements
• Define scope, create project plans, monitor progress, and communicate updates to internal teams and client stakeholders
• Partner with Client Services, Account Management, Sales, and internal product teams to identify challenges and develop solutions
• Understand client business needs and recommend solutions using HR, payroll, and workforce management technologies
• Coordinate cross-functional teams to set clear responsibilities, track milestones, and proactively manage risks
• Lead client meetings and provide project updates, including support for executive-level stakeholder communication
• Identify opportunities for process automation, product enhancements, and operational improvements based on client feedback
• Gather client insights to advocate for client needs and support continuous improvement initiatives
• Support quarterly business reviews (QBRs) focused on satisfaction, retention, and growth
• Stay current on HR technology, payroll, benefits, and workforce management trends to guide clients

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5–7 years of experience in project management, technical account management, client services, or a similar customer-facing role
• Proven ability to manage complex projects with multiple stakeholders and competing priorities
• Strong project planning, organizational, and time management skills with high attention to detail
• Enterprise client and executive stakeholder experience
• Highly preferred: strong understanding of HR technology, payroll systems, workforce management solutions, or HCM platforms
• Advanced Microsoft Excel skills (data analysis and reporting)
• Ability to understand technical concepts, troubleshoot operational challenges, and translate business needs into actions
• Excellent communication, presentation, and relationship-building skills
• Ability to influence stakeholders without direct authority

Nice-to-haves

• Experience with product training, instructional design, or client enablement

Benefits

• Salary: $71,500–$102,200 per year (depending on experience, skills, and location)
• Annual bonus eligibility and restricted stock unit (RSU) grant opportunities
• Medical, dental, vision, life, and disability insurance
• 401(k) with employer matching
• Fully remote within the United States; flexible work arrangements