About the role

Role Overview

Client Delivery Manager (Revenue Cycle) — remote client-facing operations role responsible for managing operational alignment, performance consulting, and issue resolution for assigned client accounts.

Responsibilities

Independently own operational alignment for assigned client accounts
Build deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
Translate operational performance data into clear narratives covering drivers, risks, and opportunities
Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
Partner with clients to align operational expectations with internal capabilities and constraints
Monitor operational performance indicators and inventory health to identify emerging issues
Lead structured root cause analysis with Revenue Services and internal teams
Create outcome-oriented action plans (ownership, sequencing, follow-up) and validate effectiveness over time
Determine when/how to escalate issues to the Client Alignment Director with clear context and recommendations
Prepare and facilitate monthly operational reviews and recurring client touchpoints
Document meeting outcomes, decisions, and action items to ensure follow-through
Coordinate internally with Revenue Services, Client Success, Implementation, Product, and Technology to drive alignment
Maintain accurate/timely documentation of client interactions, escalations, and decisions in CRM and internal systems

Required / Key Qualifications

Strong client-facing operational advisory capability, translating complex operational data into actionable insights
Ability to perform root cause analysis and drive structured remediation plans
Proven experience supporting operational alignment across a full client lifecycle

Nice-to-Haves

Familiarity with revenue cycle management concepts, SLAs/contract operations, and performance/denial management
Comfort with CRM-driven documentation and cross-functional stakeholder coordination

About EnableComp

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, improving financial sustainability across the revenue lifecycle. Its intelligent automation platform leverages proprietary algorithms, large-scale claims processing, and expert human-in-the-loop support to help hospitals, health systems, and ambulatory surgery centers optimize reimbursement and reduce denials.

Client Delivery Manager - Revenue Cycle (REMOTE)

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