About the role

Role overview

The Client Delivery Manager – Revenue Cycle is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. You will act as a trusted operational advisor, turning complex operational data into clear insights, recommendations, and action-oriented narratives.

Responsibilities

Own operational alignment for assigned client accounts
Build strong working knowledge of client contracts, SLAs, scope, workflows, and operational dependencies
Translate performance data into narratives covering drivers, risks, and opportunities
Proactively identify trends, risks, and misalignment and recommend corrective actions
Partner with clients to align operational expectations with internal capabilities and constraints
Monitor operational performance indicators and inventory health to detect emerging issues
Lead structured root cause analysis with Revenue Services and other internal teams
Create outcome-oriented action plans (ownership, sequencing, follow-up) and track progress/effectiveness
Determine when to escalate strategically and provide clear analysis and recommended next steps
Prepare and facilitate monthly operational reviews and recurring client touchpoints
- Develop agendas, reporting narratives, and tailored discussion materials
- Document outcomes, decisions, and action items for follow-through
Coordinate cross-functionally with Revenue Services, Client Success, Implementation, Product, and Technology
Lead internal account reviews and ensure internal stakeholders align on priorities, risks, and commitments
Maintain accurate/timely documentation of interactions and escalations in CRM and internal systems
Apply Client Alignment methodologies

Requirements

Strong client-facing operational advisory capability and judgment for escalation
Ability to interpret operational performance data and drive structured problem-solving
Experience managing client SLAs/contract alignment and leading recurring operational reviews

Nice-to-haves

Familiarity with healthcare revenue cycle workflows and account receivable/denials operations

About EnableComp

EnableComp provides specialty Revenue Cycle Management (RCM) solutions for healthcare organizations, helping hospitals, health systems, and ambulatory surgery centers improve financial sustainability. Its E360 RCM intelligent automation platform combines proprietary algorithms and human-in-the-loop expertise to optimize reimbursement, reduce denials, and manage clean accounts receivable (AR).

Client Delivery Manager - Revenue Cycle (REMOTE)

Tags