Client Delivery Manager - Revenue Cycle (REMOTE) (copy)

Role Overview

Client Delivery Manager – Revenue Cycle (REMOTE) is a client-facing position responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. You will act as a trusted operational advisor, translating complex operational data into clear insights, recommendations, and action-oriented narratives.

Responsibilities

• Own operational alignment for assigned client accounts
• Build deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
• Translate operational performance data into narratives covering drivers, risks, and opportunities
• Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
• Partner with clients to align operational expectations with internal capabilities and constraints
• Monitor operational performance indicators and inventory health to spot emerging issues or deviations
• Lead root cause analysis with Revenue Services and other internal teams
• Create outcome-oriented action plans (ownership, sequencing, follow-up) and validate effectiveness over time
• Use sound judgment to determine when/how to escalate issues with clear context and recommended paths forward
• Prepare and facilitate monthly operational reviews and recurring client touchpoints (agendas, reporting narratives, discussion materials)
• Document outcomes, decisions, and action items to ensure follow-through in CRM and internal systems
• Coordinate with internal teams (Revenue Services, Client Success, Implementation, Product, Technology) to support alignment across the client lifecycle
• Lead internal account reviews and advocate for client needs while balancing enterprise standards and scalability
• Apply Client Alignment methodologies

Requirements

• Independently manage operational alignment and drive issue resolution for client accounts
• Strong ability to interpret and communicate performance data into actionable recommendations
• Experience leading structured root cause analysis and managing outcome-based action plans
• Professional, consultative approach when leading recurring client operational reviews
• Ability to escalate strategically with clear analysis and next steps

Nice-to-Haves (implied)

• Familiarity with revenue cycle / RCM operations, SLAs, workflows, and claim lifecycle performance management
• Comfort coordinating across multiple internal teams to maintain client lifecycle alignment