About the role

Role Overview

Client Delivery Manager / Project Manager to coordinate multiple Salesforce client engagements. This role sits between the client and the delivery team, helping translate client goals into clear priorities, action items, and deliverables. It is not a technical architect/developer position, but you must understand business outcomes and implementation expectations.

Responsibilities

Manage project coordination across multiple active client engagements
Support weekly sprint planning, task tracking, status updates, and follow-ups
Lead or support client meetings (status calls, requirements discussions, testing reviews, rollout planning)
Capture and clarify client expectations, business requirements, decisions, risks, and action items
Assist clients through complex Salesforce implementation projects, especially Salesforce Field Service
Work with Salesforce Architects to understand solution direction, dependencies, and key decisions
Coordinate with developers, admins, and consultants to track progress, blockers, and upcoming work
Ensure client expectations are translated into actionable deliverables
Organize UAT feedback, testing issues, and enhancement requests
Identify scope questions, risks, or unclear requirements early
Prepare clear client-facing updates, notes, and project communications
Use modern AI tools to improve documentation, summarization, task organization, research, and communication preparation

Requirements

Experience in project management, client delivery/consulting, operations, customer success, or implementation coordination
Comfortable managing multiple clients, priorities, and timelines simultaneously
Strong written and verbal communication skills
Highly organized with strong follow-through
Able to work in a fast-paced, weekly sprint-based delivery model
Ability to understand business needs and translate them into actionable next steps
Comfortable working with technical and non-technical team members

Nice to Have

Experience with Salesforce/CRM projects, including Salesforce Field Service, service operations, dispatch, scheduling, or related implementation work
Familiarity with the Field Service ecosystem (business operations, scheduling, dispatch, mobile workforce processes, integrations)

About Ninety10

ninety10 is a fast-paced Salesforce consulting partner that delivers rapid implementation and optimization work for multiple clients at once. They help organizations improve sales, service, operations, reporting, and business processes on Salesforce, with a significant focus on Salesforce Field Service implementations.