Client Delivery Director

Role overview

BetterUp is hiring a Client Delivery Director to lead post-sale strategy and execution for its largest clients. You will own the end-to-end delivery of the BetterUp platform, build executive client relationships, and drive continuous improvement using delivery performance insights.

Key missions / responsibilities

• Orchestrate end-to-end delivery (technical and operational) of the BetterUp platform, ensuring client business needs and requirements are understood.
• Own post-sale client relationship management, serving as the primary point of contact for service delivery needs.
• Monitor and report delivery efficacy and outcomes, including timeliness, value realization, and customer experience.
• Design and run mechanisms to track delivery performance and implement continuous improvement strategies.

Profile / requirements

• 10+ years of software and/or service delivery experience (execution and/or leadership).
• 5+ years leading enterprise-wide SaaS platform deployments, covering both operational and technical delivery.
• Strong program/project management skills (Scrum/Agile a plus).
• Demonstrated ability to advise, coach, influence, and build relationships with executive-level stakeholders at Fortune 1000 companies.
• Strong risk management mindset: ability to spot early indicators of risk and drive proactive remediation.
• Ability to influence and work cross-functionally, navigating independently through complex organizations.
• Excellent communication with both executive and operating-level stakeholders, bridging business and technical perspectives.

Travel

• Minimum 20% travel for client onsite visits.

Nice-to-haves / culture

• Excitement to evolve with technology: experiment boldly, share learnings, and help define best practices for AI-augmented work.