Chief Operating Officer

Role Overview

The Chief Operating Officer (COO) is the senior operational leader for U.S. Hunger, responsible for translating enterprise strategy into day-to-day execution. The COO owns P&L performance across all business lines (Full Cart, Hunger Projects, and the Data/Intelligence engine) and ensures the earned-income model (97%+ of total revenue) runs with precision, accountability, and scalability.

Responsibilities

Enterprise Operations & P&L Execution

• Own P&L execution across all business lines, ensuring each engine meets margin, revenue, and impact targets.
• Establish and drive operating cadence (monthly reviews, quarterly business performance reporting, and departmental accountability).
• Make resource allocation decisions across competing priorities (people, capital, attention).
• Present operational performance, capacity, and growth execution to the Board of Directors.
• Partner with the CEO on scenario planning, structural growth strategies, and enterprise-wide decision-making.

Program Leadership (Full Cart & Hunger Projects)

• Provide executive oversight to ensure delivery excellence, measurable outcomes, and scalability.
• Partner with program directors to evaluate, evolve, and scale programs based on partner needs and market opportunities.
• Drive integration between program design, data infrastructure, and client-facing delivery.
• Oversee supply chain and logistics to ensure consistent, high-quality delivery at scale.

Revenue Growth & Partner Execution

• Lead enterprise revenue execution across health plan partnerships, corporate engagement, and strategic growth opportunities.
• Deepen existing partner relationships and expand engagement across multiple service lines.
• Represent U.S. Hunger externally with payors, partners, and stakeholders by translating operational insights into differentiated value propositions.
• Leverage buyer-side CSR experience and existing relationships to accelerate partner acquisition and deepen engagement.

Cross-Functional Alignment & Executive Leadership

• Partner with the CTO to define business requirements and operational needs that shape the technology and data roadmap.
• Manage the VP of Finance & Enterprise KPIs and VP of People & Culture to align fiscal discipline, enterprise analytics, and workforce strategy with operational goals.
• Act as the CEO’s primary operational counterpart in governance and enterprise-wide decision-making.

Team Leadership & Development

• Build, lead, and develop a high-performing operational leadership team; set expectations and coach leaders.
• Develop performance metrics and accountability systems tying individual/team outcomes to enterprise financial and impact objectives.
• Foster a culture of rigorous inquiry, collaboration, and continuous improvement.